Justin Waldrop
Jan 10, 2023

The Importance of Measuring Social Impact

In business, it’s easy to focus solely on financial metrics such as profits and shareholder value. However, in recent years there has been a growing recognition of the importance of measuring and improving the social impact of companies and organizations.

Why Measure Social Impact?

There are several reasons why measuring social impact is essential:

  1. To understand the extent of your impact: By measuring your social impact, you can better understand how your actions and operations positively or negatively affect society. This knowledge can help you identify areas where you can make a more significant impact and where you may need to adjust your approach.
  2. To be accountable: As a company or organization, you are responsible to your stakeholders – including employees, customers, and the community – to be accountable for your actions. Measuring your social impact can help demonstrate your commitment to being a responsible and socially conscious entity.
  3. To inform decision-making: Understanding your social impact can also inform your decision-making process. For example, if you are considering expanding into a new market, measuring the potential social impact of your operations in that market can help you determine whether the expansion is a good idea.
  4. To drive continuous improvement: Measuring your social impact can help you identify areas where you can improve, and tracking progress over time can help you drive continuous improvement. By setting goals and targets for social impact and tracking progress toward them, you can continually strive to impact society positively.

How to Measure Social Impact

There are several different approaches to measuring social impact, and the best method for you will depend on your organization and its goals. Here are a few options to consider:

  1. Social Return on Investment (SROI): SROI is a financial measure that calculates the social, environmental, and economic value created by an organization relative to the resources invested. It is a way to compare the impact of different projects or initiatives and can help prioritize investments and allocate resources.
  2. Balanced Scorecard: The Balanced Scorecard is a performance measurement system that looks at an organization’s performance from four perspectives: financial, customer, internal business processes, and learning and growth. It can measure social impact by including social and environmental indicators in the “learning and growth” perspective.
  3. Social Impact Assessment (SIA): An SIA is a systematic method for evaluating a project or policy’s potential social and environmental impacts. It typically involves conducting research, gathering data, and consulting with stakeholders to understand the potential impacts of an initiative.
  4. Stakeholder Engagement: Engaging with stakeholders – including employees, customers, suppliers, and the community – can be a powerful way to understand and measure social impact. By actively listening to and engaging with stakeholders, you can gain insight into how your organization is making an impact and identify areas for improvement.

Tips for Success

Here are a few tips to help you effectively measure and improve your social impact:

  1. Set clear goals and targets: Clearly define what you hope to achieve regarding social impact, and set specific, measurable, achievable, relevant, and time-bound (SMART) goals and targets. This will help you stay focused and track progress toward your objectives.
  2. Involve stakeholders: Engaging with stakeholders can help you understand their perspectives and needs and can also help build support for your efforts. Involve stakeholders in setting goals and targets, and be transparent about your progress.
  3. Use the right tools and methods: Choose the measurement tools and strategies that are most appropriate for your organization and its goals. There is no one-size-fits-all approach to measuring social impact, so it’s important to consider what will work best for you.
  4. Be consistent: Use the same tools and methods over time to track progress and identify areas for improvement. This will help you see the impact of your efforts over time and identify trends or patterns.
  5. Communicate your results: Share your results with stakeholders, both internally and externally. This can help build trust and support for your efforts, help you learn from others, and identify opportunities for collaboration.


Measuring and improving social impact is increasingly important for companies and organizations of all sizes. By setting clear goals and targets, engaging with stakeholders, and using the right tools and methods, you can better understand and improve your impact on society. By doing so, you can demonstrate your commitment to being a responsible and socially conscious entity and drive continuous improvement to impact the world positively.

We Can Help!

If you’re looking to improve efficiencies, reduce redundancies, and increase your social impact, we’re here to help. Our team of experts can work with you to develop a tailored solution that meets your unique needs and helps you achieve your goals.

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